At a glance

• Client: Natura &co — The Body Shop, Avon, Aesop, Natura &co
• Scale: 1,000+ retail storefronts across UK, Brazil, Australia, and global markets
• Programme value: ~£10M programme portfolio across four global brands
• Duration: June 2022 to February 2024 — three contract renewals
• Role: Senior Delivery Lead — programme delivery ownership and budget accountability
• Partner ecosystem: Infosys, Adarma, Cyderes, SailPoint, Software One

Context

Natura &co is one of the largest beauty and personal care groups in the world — four distinct global brands across 1,000+ storefronts. In the early 2020s, the group committed to a major step-up in cybersecurity posture, framed against the full NIST Cybersecurity Framework and running simultaneously across all four business units.

The challenge

Day one, no delivery infrastructure. No team, no tooling, no operating rhythm. Twenty-plus concurrent cybersecurity projects spanning identity, cloud access, network protection, threat detection, and business continuity. The technical expertise sat with the partner vendors — my job was programme coherence.

What I did

• Built the delivery function from scratch — hired the team, defined the roles, designed onboarding and performance frameworks for a multi-brand, multi-geography programme.
• Migrated off Smartsheet and SharePoint onto Jira and Confluence — bespoke workflows, board structures, and reporting tailored to a cyber delivery context.
• Sat on the exec steering committee alongside the Group CISO, contributing to vendor selection across Infosys, Adarma, Cyderes, SailPoint, and Software One.

Scope

The programme covered the full NIST Cybersecurity Framework across all four brands — Identify, Protect, Detect, Respond, Recover. A full scope breakdown is included in the detailed case study.

Outcomes

• 100% team adoption of Jira / Confluence within 3 months of migration.
• 50% improvement in process efficiency within 6 months of Agile transition.
• 30% reduction in workstream lead times through Kanban flow improvements.
• 3 contract renewals across the full programme duration.
• All 20+ projects — a ~£10M programme portfolio — delivered from initiation through to BAU handover across four global business units.

The full case study is available on request — get in touch and I'll send it directly.